{"id":18457,"date":"2026-01-14T15:36:52","date_gmt":"2026-01-14T14:36:52","guid":{"rendered":"https:\/\/nexusinstitut.de\/bmds-participation-in-good-service-quality-of-administrative-services\/"},"modified":"2026-01-14T15:36:52","modified_gmt":"2026-01-14T14:36:52","slug":"bmds-participation-in-good-service-quality-of-administrative-services","status":"publish","type":"post","link":"https:\/\/nexusinstitut.de\/en\/bmds-participation-in-good-service-quality-of-administrative-services\/","title":{"rendered":"BMDS \u2013 Participation in good service quality of administrative services"},"content":{"rendered":"

With its 2025 modernisation agenda for the state and public administration, the federal government has set out to make decisions, processes and structures more efficient. The aim is to create a faster, more responsive and digital state. <\/p>\n

As part of this project, the Federal Ministry of Digital and Public Service (BMDS) is implementing a participation process involving a total of 90 citizens from all over Germany.<\/p>\n

Since contact with public authorities is a direct interface between civil society and the state, the experiences that citizens have here shape their impression of our state’s ability to act. That is why it is important that public services are of high quality and leave a positive impression. <\/p>\n

The nexus Institute was commissioned to hold a workshop with 30 citizens in each of three regions to gather experiences with and suggestions for good service quality. Participants will be selected at random from the population register and invited to the events at the end of February. The workshops will use a methodical approach to determine what good service quality in administrative services looks like and what criteria must be met from the citizens’ point of view. <\/p>\n

The results will be directly incorporated into the implementation of the modernisation agenda and will be taken into account in the development of a tool for improving service quality. At the same time, administrative staff will also be involved. <\/p>\n

Duration:<\/strong> 12\/2025 \u2013 03\/2026
\nClient:<\/strong> Bundesministerium f\u00fcr Digitales und Staatsmodernisierung
\nTeam:<\/strong> Wiebke Blum (Project manager), Maria Jacob, Jacob Birkenh\u00e4ger<\/p>\n

Photo: nexus Institut<\/p>\n","protected":false},"excerpt":{"rendered":"

As part of its modernisation agenda, nexus is organising three workshops with citizens from all over Germany, in which criteria for good service quality in administrative services are being developed on behalf of the BMDS.<\/p>\n","protected":false},"author":6,"featured_media":18453,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[671,673,681,678],"tags":[],"class_list":["post-18457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-laufendes-projekt-en","category-digitalisierung-en","category-participation-concept","category-zufallsauswahl-en"],"yoast_head":"\nBMDS \u2013 Participation in good service quality of administrative services - nexus<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nexusinstitut.de\/en\/bmds-participation-in-good-service-quality-of-administrative-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BMDS \u2013 Participation in good service quality of administrative services - 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